ZeroHold Store Policy

 

Built for Retailers. Powered by Tech. Backed by Confidence.

At ZeroHold, we don’t just sell garments—we build risk-free business systems for modern fashion retailers.

Every decision, service, and policy we create is designed to protect retailers from losses, simplify operations, and make scaling easy. Whether you’re just starting or running multiple stores, ZeroHold provides direct access to manufacturing-cost garments, no-deadstock risk, and a complete backend platform to manage your retail journey.

 

🚚 Shipping & Delivery Policy
We partner with leading logistics companies to ensure safe and timely deliveries.

Dispatch Time: Orders are usually packed and shipped within 1–2 working days.

Delivery Time: Most orders are delivered within 3–7 working days, depending on your pin code.

Shipping Charges:

 

Shipping is free on many products, but may vary based on order size, location, and delivery method.

Shipping charges, if any, are clearly mentioned at checkout.

Live Tracking: Once shipped, you’ll receive a tracking link via email or SMS.

 

🔄 Returns, Replacements & Refunds
We accept returns under specific conditions and aim to keep the process simple.

✅ Return Window:
You can raise a return request within 7 days of receiving the order.

 

📦 Return Is Accepted When:
You received a wrong product (wrong size, color, or design).

The product has a manufacturing defect or is damaged during delivery.

 

❌ Return Is Not Accepted When:
The product was used, washed, or damaged after delivery.

Slight shade differences occur due to lighting or screen displays.

Return is requested after 7 days of delivery.

 

💸 Return Deductions & Delivery Fees
We strive to keep things fair for everyone.

If return is due to our mistake (wrong or defective product):

 

✅ Full refund + return shipping cost covered by us.

If return is due to customer-side reason (wrong size, change of mind, etc.):

 

🚫 Refund will be processed after deducting:

Original delivery charge

Return pickup cost

Note: We do not charge extra restocking fees unless explicitly mentioned on certain bulk/custom orders.

 

🧾 Payment Terms
ZeroHold offers a wide range of secure and flexible payment options:

UPI, Net Banking, Credit/Debit Cards

Wallets (Paytm, PhonePe, etc.)

COD (Cash on Delivery) in select areas

EMI or Pay Later Options (subject to availability)

Invoicing & Taxes:
All invoices are automatically generated and available in your account section.

Prices listed include all applicable taxes (GST) unless specified.

 

💳 Refund Policy
We process all verified refunds within 5–7 working days.

Prepaid Orders: Refunded to the original payment method.

COD Orders: Refunds issued via bank transfer or wallet (you will be asked to share details securely).

Refunds are initiated only after return is received and passed inspection.

 

🧠 How ZeroHold Protects Your Business
We are more than a supplier. Here's what makes us different:

 

🧵 Factory-Price Garments
We cut out all middlemen. You get garments at manufacturing cost, improving your profit margins.

 

🚫 No Deadstock Model
Through our unique infrastructure, you only stock what sells. If a product fails, you don’t bear the loss—we offer flexible return, exchange, and replacement options.

 

🛠️ Retail-Ready Software
ZeroHold offers an easy-to-use business platform where you can:

Place and manage orders

 

Track inventory

Get trend analysis and product recommendations

Handle billing, invoicing, and reporting

 

🧑‍💼 Coordinator Program
Refer retailers or work with us as a coordinator and:

Earn lifetime commissions

Get exclusive tools and support to grow your own network

Enjoy early access to new product lines and trend data

 

🤝 ZeroHold Promise
We will always stand with retailers, whether you're just starting or expanding across cities.

We will never let you take losses due to unsold stock.

We will keep innovating software tools to make your business easier.

 

 

🗣 Need Help?
We're here for you.

📧 Email: zerohold.in@gmail.com
🌐 Website: www.zerohold.in
📞 Phone/WhatsApp: +91 78943 95167
📍 Support Hours: Mon–Sat, 10:00 AM – 6:00 PM